CX for non-CX specialists

Customer Experience (CX) training equips employees with the skills to understand and meet customer needs, ultimately driving satisfaction and loyalty. Investing in CX training not only enhances customer relationships but also boosts overall business performance.

Business managers, Project Managers, Product Managers, Team Leaders and all other specialists are welcomed to the training.

For beginner in CX role

Customer Experience (CX) training provides specialists with the tools to deeply understand and exceed customer expectations, ensuring high levels of satisfaction and loyalty. This training emphasizes key CX management routines, including developing a CX strategy, fostering a customer-centric culture, and mastering customer journey mapping. Additionally, you'll learn CX measurement techniques and the principles of continuous improvement

Preparation for CCXP 

CX training designed for professionals with over 4 years of experience in Customer Experience (CX), aiming to achieve CCXP certification from CXPA.org. This program offers a blend of theory, in-depth discussions, and hands-on workshops in small, focused groups. Prepare to refine your expertise, exchange insights with peers, and master advanced CX strategies essential for achieving CCXP certification and further advancing your CX career.