Customer Experience (CX) Driven Business Improvement
With over 20 years of experience in IT, process and quality management, and customer experience methodologies, I am able to provide valuable advice and great solutions to make your customers happy. Contact me today to discover how I can elevate your business.
Gitana Velickaite Remeikiene
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To reach your company's strategic objective of becoming a customer-centric organization.
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To reach the NPS target by implementing continuous business improvement practices.
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To succeed in planning and implementing the CX Program including Customer persona definition, Customer Journey (CJ) mapping, and Voice of the Customer (VoC) collection and analysis.
To develop the CX competence of CX specialists.
To train managers and employees on Customer-centered behavior.
To facilitate CX workshops to increase awareness of everybody's role in creating the best customer experience.
To include CX-related topics for various company events.
To develop the CX competence of CX specialists.
To train managers and employees on Customer-centered behavior.
To facilitate CX workshops to increase awareness of everybody's role in creating the best customer experience.
To include CX-related topics for various company events.
in numbers
>10
Customers
>550
Training hours
>20
Mentees
"Thank you consultation and discussion. Everything we talked about was very useful and will help in the next steps of CX program." Viktorija
Voice of the Customer
Voice of the Mentee
"Gitana helped me a lot to understand where to start improving my business processes and systems to create a better customer experience. Her professional questions led me to what I needed to change and how. I found a kind and responsible mentor!" Ruta
Voice of the Training Participant
"Thank you for such informative and interesting lectures, which exceeded my expectations and very useful knowledge :) Your teaching style was wonderful and allowed me to perfectly absorb theoretical knowledge, which might have been a bit dry, but your methodology was of the highest level, thank you very much :)" Justina